Regular care with clear recommendations.
Quarterly equipment cleaning, configuration backups, and two system health reports each year covering current condition, issues found, and recommended upgrades.
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WLAS Care
Keep your technology working when you need it.
WLAS Care helps reduce technology stress with regular checkups, support, and guidance from someone who understands your setup.
What members receive
Support that already understands your system.
Regular checkups, practical guidance, organized records, and member benefits help reduce stress and make future decisions easier.
Four one-hour sessions each month.
Included sessions expire monthly. Additional remote sessions are $50 each.
Quarterly team training.
One-hour volunteer or staff training sessions help people operate the system with confidence.
Documentation + warranty tracking.
Equipment records, configuration backups, warranty reminders, and system history stay easier to manage.
Discounts, offers, and rewards.
Member and event-service discounts, consultations, upgrade recommendations, priority scheduling, special offers, and Square gift-card referral rewards.
Four WLAS Care levels
Choose support based on your system and team.
Every member receives careful attention, clear communication, and priority scheduling. Tiers differ by system size, support time, included services, and system oversight. Final plan matching is confirmed after a system review.
WLAS Care Core
Essential support for smaller systems and teams that need a reliable maintenance foundation.
- Four on-site visits monthly
- Documentation + warranty tracking
- Remote support
- Priority member scheduling
Starting at$100/month
Review CoreWLAS Care Plus
Added service time and support for systems used regularly by staff or volunteers.
- Everything in Core
- Four on-site visits monthly
- Expanded support level
- Priority member scheduling
Starting at$175/month
Review PlusWLAS Care Pro
Stronger ongoing support for larger or more active technology environments.
- Everything in Plus
- Four on-site visits monthly
- Priority member scheduling
- Expanded system oversight
Starting at$250/month
Review ProWLAS Care Premier
The highest support level for clients who need frequent attention and broader system oversight.
- Everything in Pro
- Four on-site visits monthly
- Priority member scheduling
- Dedicated account management
Starting at$400/month
Review PremierAnnual membership value
More reasons to stay connected.
Annual prepay is available for each Care tier. Pricing follows the selected tier, and upgrades are prorated when support needs change.
Member reward opportunities.
All Care members receive a quarterly spin-the-wheel reward opportunity. Annual-prepay members receive one monthly.
Square gift-card rewards.
Referral rewards can be used toward WLAS Care, service calls, event services, and future projects.
Helpful communication.
Maintenance, warranty, and appointment reminders plus occasional service and product updates.
Support rates + availability
Clear help when plans need something extra.
Business hours are Monday–Friday, 9 AM–7 PM, and Saturday, 2 PM–9 PM. Emergency availability may extend until midnight.
Additional remote session
One additional remote-support session beyond the plan allowance.
Additional member visit
An extra on-site member visit beyond the visits included in the selected plan.
Emergency remote support
Emergency remote assistance, billed separately and subject to availability.
Emergency on-site support
Emergency on-site assistance, billed separately and subject to availability.
Important plan rules
Care is scheduled support, not an unlimited-service promise.
Clients schedule their own visits. Visits are not automatic, included visits expire monthly, and parts, materials, and equipment are billed separately. Approved equipment costs must be paid in full before WLAS places an order.
Priority service
Requests are handled ahead of standard requests when reasonably possible, but immediate response is not guaranteed.
Loaner equipment
Loaner equipment is not guaranteed and depends on availability and equipment needs.
Workmanship protection
Active subscriptions include three-year workmanship protection. Nonmembers may purchase a $179.99 upfront upgrade.
Backup services
Configuration backups are included. Restoration is billed separately; optional WLAS-managed cloud storage is $20 per month.
Interested?
Submit interestTell us what system you need supported.
Choose maintenance or WLAS Care interest on the request form and describe the equipment and support needs.